Please ensure you provide comprehensive details about your grievance, along with any pertinent documents or evidence.

Acknowledgment of Your Complaint:

Within two working days, we will confirm receipt of your complaint and inform you of the representative managing your case. If the issue is complex or requires more than ten working days to resolve, we will offer a progress update during our investigation.

Investigation of Your Complaint:

Our commitment is to conduct a thorough investigation of your complaint and resolve it swiftly. The resolution may vary based on the specific issue and could include remedies such as refunds, credits, replacements, or other appropriate solutions. Our response will detail the resolution and outline any subsequent steps.

Your feedback on our response is invaluable, and we will use it to refine our procedures.

Resolution of Your Complaint:

Our goal is to settle complaints within 10 working days of receiving them. Should we be unable to achieve this, we will reach out to explain the cause of the delay and establish a new resolution timeline.

Escalation of Your Complaint:

If the resolution is unsatisfactory, please contact hello@wildpink.digital. We will assess the necessary measures to resolve your concern swiftly and fairly, ensuring confidentiality is maintained throughout the process.

Record Keeping:

We maintain a record of your complaint and our response, preserving this information internally for a minimum of six months after receipt. Additionally, our management team regularly reviews all complaints to identify trends and address significant issues. We are dedicated to delivering outstanding service to our clients, employing all reasonable efforts to address and satisfactorily resolve their concerns promptly.